A mostly true story:
A- Thank you much for sharing your concerns with me. I am being happy to solve this problem for you.
V- Great.
A- It looks like the shipment is all set to be shipped to you in two weeks. Isn’t that great!
V- Not exactly. I paid $30 for two-day shipping, and it’s already been seven days.
A- Yes I can confirm that. Good news! Your Prime membership has brought the price down to $21.79. Would you like me to reorder the item and refund you the difference? This will reset the shipment of course, and send in three weeks.
V- How is that helpful if it takes me a week longer?
A- It doesn’t. Would you like to proceed?
V- No, and can I please speak with a manager about this?
A- You mean you would like me to washing my hand of you and pass your situation off to a subordinate manager?
V- To a manager, yes.
A- Absolutely!!
(Five minutes later)
A- Okay I will be transferring you to a customer service team leader. Thank you for letting me pass you off. Bye Bye.
(Five more minutes)
A- Hello, vinceguerra@gmail.com, I have reviewed your situation and can confirm there is nothing I can do for you. How may I assist you?
V- I’d like my item to be sent two-day air like I paid for.
A- No.
V- What do you mean, No? I paid $30 for shipping. The item only costs $2.00.
A- Yes that is correct.
V- So send it.
A- Unfortunately we have no control over shipments. Would you like me to cancel the order?
V- How does that help me?
A- It doesn’t.
V- What can you do to get me my shipment?
A- Nothing. I can cancel it though.
V- I don’t want to cancel it, I need it. Can you at least compensate me for the wait?
A- Absolutely. I will being happy to give you a $5.00 credit to you next order.
V- I give up. Sure, I’ll take the credit.
A- Thank you for letting me know that. I am happy to now be leaving you to spread further joy to others. Have a wonderful morning Mr. vinceguerra@gmail.com. And thank you again for letting me not help you.